The Accordion plugin might not load for many reasons. The following steps will help you troubleshoot Accordion related issues.
- IP instead of localhost - Many times users might put in the dashboard URL the IP of their Sisense server instead of localhost. The problem is that the server doesn't know it's external IP, thus the dashboard won't load. The right server address should be either localhost or the server's alias.
- Http instead of Https (or vise versa) - Make sure that the dashboard URL is set to https if the user is using SSL and http if not.
- Iframes are disabled - As the Accordion plugin opens the sub dashboard as an iframe, if the customer's browser is set to disable iframes, then it won't be able to load. The error received in this case would probably be as follows: refused to display 'URL' in a frame because it set 'X-frame-options' to 'DENY'.
- The Accordion contains no data, even when the filters are turned off - This problem in this case is probably that the customer is using background filters. Background filters will work even when turned off, as we don't want viewers to be able to modify these filters. In this case, the solution would be to set the filters which affect the Accordion to all but the background filter.