If you embedded Sisense in an iframe and implemented SSO, in some cases when using Explore or Safari browsers you might see the following error: "An error occurred while trying to authenticate you using Single-Sign-On. Please ask your administrator for assistance.".
The reason this is happening is that Explorer & Safari are blocking third party cookies by default, so the JWT is invalid. This can be solved by changing the default configuration of the browser.
- In Explorer this can be done by following these steps:
Open internet options -> choose privacy -> advanced. Then change Third-party cookies to "Accept":
- For Safari, you can find the instructions here: http://clubrunner.helpserve.com/Knowledgebase/Article/View/710/0/enable-third-party-cookies-for-safari.