This reference is meant to provide an initial starting place for answering Sisense questions.
Contains basic troubleshooting tips (password resets, Administrative tasks like changing the SysAdmin, initial dashboard troubleshooting).
Downloading and Installing Sisense
This topic describes how to download Sisense and the installation process for getting Sisense up and running.
Installing Sisense Offline
Contains steps on how to install Sisense on a server or machine that does not have access to the internet.
Upgrade Instructions for Specific Versions
Contains specific instructions for upgrading your Sisense instance depending on which version of Sisense your machine is on and the target version.
Sisense Release Versions
Centralized list of every Sisense Version with a link to download the installer (both small and full installers).
How to Run a Repair
Contains steps and considerations if it becomes necessary to repair your Sisense installation.
How To Resolve: Data Sources Page Errors After Install Or Upgrade
Contains steps to resolved upgrade or fresh install of Sisense when Sisense Web cannot access the Elasticubes.
How To Update Sisense Instance After License Changes
Contains step-by-step actions necessary to allow changes to your license to be reflected in your Sisense instance.
"Your License Has Exceeded Its User Limit"
How to clear out unused license activations when installing Sisense.
Installation Error: Failed To Validate Account License
How to resolve the issue: "Failed to validate account license"
Health and Maintenance of Sisense Environment
Contains general information about Sisense deployment and maintenance.
Performance Issues Troubleshooting
This article aims to cover preventing, diagnosing, and resolving performance issues in Sisense.
Communication Ports for Single Server Deployments
Lists the ports on which Sisense listens for communication in a single server deployment.
Communication Ports for Multi-Server Deployments
Lists the ports on which Sisense listens for communication in a multi-server deployment
Describes the information that Sisense Monitor collects and describes how to troubleshoot common issues with the information contained in Sisense Monitor’s dashboard.
Enable Sending Sisense Monitoring Logs
Outlines how to resolve issues with logs not reaching the monitoring service.
Disable Monitoring Logs From Being Sent To Monitoring Service
Describes how to disable the sending of logs to the monitoring service.
Working with Data
Contains reference information on working with Elasticubes.
Build Errors Troubleshooting
Contains How-To troubleshoot ElastiCube build failure and popular build errors.
5 Simple Rules For ElastiCube Design
A short list of recommendations which should be considered when developing an ElastiCube.
10 Techniques to Boost Your Data Modeling
Contains ten techniques that can help you enhance your data modeling and its value to your business.
Dashboard Design Best Practices – 4 Key Principles
Includes design best-practices for creating user-centric dashboards.
The Definitive Guide to Dashboard Design
Whitepaper (requires Sisense login) that provides recommendations to properly design dashboards and how to avoid common mistakes in building your next data visualization.
Maximize Dashboard Performance
Provides guidelines for maximizing dashboard performance through dashboard design.
Contains a list of steps to follow to troubleshoot email-related issues such as emails not being sent/received.
Error Exporting To PDF
Includes steps on diagnosing and resolving export to PDF issues.
Troubleshooting Export To Excel Issues
List of steps to troubleshoot export to Excel issues