Download PNG/PDF not working

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3 comments

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    Oxana Noa Umansky

    Hi Pavithra,

    Thanks for raising this. 

    I've created a ticket from this comment, so that our support team can investigate it further. 

    Please note, you can track the progress of your tickets by visiting the "My Activities" page under your profile.  

    Thanks,

    Oxana

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    John Wright

    We had the same problem. In our case, it was a plugin that was not compatible with the new version. I removed all plugins, ran iisreset from cmd, and the export started working again.

    The other thing to try is comment out any script on a dashboard and see if that changes anything. 

    Hope that helps 'cause thats all I know! lol

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    Oxana Noa Umansky

    Thanks for sharing John!

    @Pavithra, please let us know if you try this and it helps.

     

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