Elasticube Server Not Launching

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3 comments

  • Avatar
    Orit Meilgendler

    Hi Sarah,

    Thank you contacting us. Are you trying to open the Elasticube manager from the web application on the server?

    Best,

    Orit

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    Albert Rojas

    Folks,

    PROBLEM:

    Elasticube server not launching

    ENVIORNMENT:

    Elastic trial version 6.7.1.13022 on Windows 7 Professional Service Pack 1

    Altered logon properties of the ElastiCube Management Service to my local account as documented here: https://documentation.sisense.com/error-and-troubleshooting/

    NEXT STEPS:

    Please advise what we need to do next to get a successful Elasticube launch

    DATASET:

    northwind 

    TABLE_NAME         CNT
    -------- ---------------------------------------- ----------
    CATEGORIES               8
    CUSTOMERS             91
    EMPLOYEES                9
    SUPPLIERS                29
    SHIPPERS                    3
    PRODUCTS                77
    ORDERS                   830
    ORDER_DETAILS   2155

     

     

     

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  • Avatar
    Steve Dolatowski

    Hello, 

    I know this is an old question but in case anyone encounters this in the future-

    We had the exact same issue. It was a permissions issue related to the .net framework.

    We solved it by:

    1. Creating a true local system account (not just local admin) 

    2.logging in as that user and Installing the most recent version of .net

    3.Launching the Elasticube Manager and Server Console from the Local Account.

    After we did this, all domain/local admins were able to log in and launch the Server Console and Elasticube Manager

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