This is more of a forum update request.
Could you modify the emails sent to differentiate Support Ticket updates from Support Forum updates. They both come from Sisense Support. Then in the title the tickets don't say support ticket, they say [Sisense Support] .
To easy to miss an important update on a ticket hidden in all the forum updates. Just changing the forum emails "FROM" to "Sisense Forum" would be a big help.
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