Adding Logo/Image to a dashboard

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75 comments

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    James Monnier

    Roopa, I am happy to help. We did run into the issue which is why I am copied on the comments to this page. (My company ran into this back in May). Hope you find a solution that works.

    Note: The update from 7.2 to version we were on didn't take very long and all of our plugins started working immediately. That being said, none of them were working when we had that issue. 

    As a last suggestion: Did you try to disable the plugin from the admin panel and then enable it again?

    Thanks - 

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    Roopa Raghavan

    @James Monnier - That did it. You helped solve my issue. Thanks so much. So there were 2 issues, after trying to download and install imageWIdget 3-4 times over the past 2 months(it was suggested in the forums to download and reinstall to get the plugins to work) I had several instances of the plugin which I saw in my admin panel(The plugins folder itself had only one folder for each plugin, with prev versions renamed). So I disabled the old instances, left the latest on and tried, didn't work. Then I disabled and enabled the plugin again and then the widget started working for me.

    So, thank you again.

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    James Monnier

    Happy to hear it worked for you

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    David Hertzberg

    Hi,

    We are having issues with this plugins : enabling it is bocking PDF exports and email reports (even if the requested emails has no PDF attachments.

    We are on 7.2.1.11001. I downloaded the latest version of the plugin available from this post. I tried to uninstall and reinstall the plugin, I tried to access the image from a full URL or by storing the image on the server. It never works ... Anyone already experienced this ? Everything is fine with 7.0.

    Best,

    David.

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    Mark Pepper

    Would it be possible to amend this to add the ability to set a background color to the image container?

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    Katie Garrison

    Hi Mark,

    It will take some plugin work to add that natively but to get what you are looking for today, you can use the following widget-level script:

    widget.on('ready', function(se, ev){
    $(element).css('background-color','#1972DB'); //changes the widget's background
    })

    With this code, the color of the background of that particular widget is changed to #1972DB (blue). You can change this to whatever hex color you would like.

    Before:

    After:

    Hope that helps!

    Kind Regards,
    Katie Garrison | Technical Solutions Consultant

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    Katie Garrison

    Hi @David Hertzberg, 

    I just tested this plugin on Sisense Version: 7.2.1.13003 and PDF exports were successful.

    Please try disabling the following and try the PDF export again:

    • All dashboard level scripts
    • Widget level scripts
    • Other community plugins 

    Also, create a standalone dashboard with just the image widget and export as PDF to see if it is able to be exported on its own.

    If these steps do not resolve the issue you are facing please create a support ticket so that a support Agent can assist you in this specific issue. 

    Thanks,
    Katie Garrison | Technical Solutions Consultant

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    Jessica Orlando

    My staging environment is on 7.4.1. The image widgets currently look like the image below- just 3 dots and constantly trying to load. I cannot click the edit pencil or 3 dots, they are grayed out so I cannot delete this widget. This is causing PDF issues on my dashboard. 

    Has anyone seen this? I am hesitant to upgrade my Production environment to 7.4 if dashboards with images will become unusable.

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    James Monnier

    Jessica:

    Could you share the path you are using to the image in the widget editor?\

    does it stat with /resources/ for example /resources/logo.jpg

    Thanks,

    Jim

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    Jessica Orlando

    Hi James,

    Unfortunately I cannot get into the widget editor to see what the exact path is that I had entered for the image. The pencil and 3 dots are grayed out.

     

    Thanks

     

     

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    James Monnier

    In the Admin page under plug-ins, can you disable the imagewidget plugin (wait for the plug-ins to reload) then turn it back on and wait for the to reload again. This has resolved the issue for me after upgrading a few times.

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    Jessica Orlando

    I disabled the plugin (waited) and turned it back on. It is still doing the same thing. I also deleted the file from the server and re-added it with no changes. I just submitted a ticket to Sisense to attempt to figure out the issue.

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    James Monnier

    Jessica:

    I know there were a few issues with the 7.4.1 that we ran into but we moved to 7.4.2.10063 and knock on wood we have not had any trouble... I hope they are able to figure it out for you.

    -Jim

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    Ravid Paldi

    Jim, 

    You killed me with the "knock on wood", I'l start prompting it to my clients as part of their versions upgrade process XD 

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    David Oyler

    We are having the same issue as Jessica reported above. We are on version 8.0.1. When loading a dashboard with an image widget, the widget just tries to load - the 3 dots. Cant cancel the loading, it never times out, cannot modify or delete the widget.

    I have tried turning the plugin off and on, deleted and readded the widget, rebooted the server.

    Even with the plugin turned off, it still keeps trying to load and will not allow us to delete the widget.

    The URL I have in a test dashboard is:

    https://www.optimahcs.com/files/optima/bi.html
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