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  • Avatar
    Ido Darnell

    Hi Michael,


    Please try to restart the services below by doing the following:

    1) Open the Control Panel 
    2) Administrative tools 
    3) Services 
    4) For each of the services, please find them in the list and repeat steps 5&6, in the following order:

    "ElastiCubeManagmentService"
    "Sisense.Repository"
    "SIsense.Oxygen"
    "SisenseWebExpress"

    5) Right-click on it and select Stop (make sure its status field becomes blank) 
    6) Right-click on it and select Start (make sure its status field changes to "Running")

    In case SisenseWebExpress is not installed, restart the IIS web server:

    1. In your start menu type 'cmd'.
    2. Right click the shortcut and choose "Run as Administrator"
    3. In the command line, type: "iisreset" hit Enter and wait for the IIS server to restart.
    4. close the command prompt window.

    Refresh your Web Browser page.

    Please let me know whether this resolves your issue.

    Regards,

    Ido

     

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  • Avatar
    Michael

    Restarting the Sisense services did the trick.  Thanks.

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