Installation Error

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Barış Şimşek

March 08, 2018 07:09

I couldn't make an installation without error. Everytime I tried, "We're sorry, There was an error with your Sisense installation" warning appear when installation is about %15.

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  Oxana Noa Umansky March 08, 2018 16:41

  Hi Baris,

  I'm sorry to hear you are experiencing issues with the installation. I've created a ticket for our support team to take a closer look. Someone from the team will reach out to you shortly.

  You can track and continue the correspondence on this ticket from "My Activities" under your community profile.

  Thanks,

  Oxana

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  Ajay Pratap April 21, 2018 15:00

  Hi Oxana,

  I'm also facing same issue.

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  Ori Sandler April 22, 2018 07:49

  Hey Ajay,

  We see you have submitted a ticket on the topic, our support team will be more than happy to assist.

   

  Thanks,

  Ori

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  Joas Rainny June 21, 2018 13:56

  I got the same error, I need help to fix this. Sisense can't be installed and yet I've followed the installation tutorial

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  Malinda Jepsen June 21, 2018 13:59

  I have seen something similar when I didn't have administrator permissions. Our IT team has some folders (e.g. Program Files, etc.) locked down on servers, so they had to change a group policy to allow me to run the installation. Make sure you run the install with "Run As Administrator". 

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  Joas Rainny June 21, 2018 14:22

  I run the install with "Run As Administrator" but the error persists

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  Malinda Jepsen June 21, 2018 14:34

  I would open a support ticket with Sisense. If you get a resolution, it would be great to post it here for others to learn.

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  Michael Becker June 21, 2018 21:19

  Also it would be good to go to Program Data/Sisense (folder should exist even if Sisense install failed) and see for any logs from isntallation that might yield a reason. Also check Event Viewer on Windows, it can soemtimes give a hint on what is wrong. In my experience it is, as Malinda suggested, access issue or you might be missing some IIS components. Also this can happen when upgrading, and usually next retry should go through.

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