Pulse Notifications not being sent

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Malinda Jepsen

March 08, 2018 22:30

We have not used Pulse yet, so I was trying to set one up today and haven't been able to get any notifications. I set it up on an Indicator widget to "always" alert. The cube has been rebuilt a few times since I set it up and I'm not getting any notifications. I set it up for Email, Mobile and Slack. I wasn't surprised the email didn't work because we don't have email turned on. 

However, I did not get a notification on my mobile app nor did I get one in the slack channel I set up.

Has anyone else been able to get it setup without having email turned on?

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  Michael Becker March 08, 2018 23:01

  Hi Malinda,

   

  sometime resetting IIS helped me to make Pulse notifications to kick in.

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  Malinda Jepsen March 08, 2018 23:03

  Thanks Michael.  Do you have emails turned on or off in the Admin Settings?

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  Michael Becker March 09, 2018 13:19

  I have them on.

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  Aware Manager August 17, 2018 14:19

  Try reviewing this doc - I'm having issues as well, but I suspect it is because of the RabbitMQ folder location for me

   

  https://support.sisense.com/hc/en-us/articles/360007796433-Pulse-Troubleshooting

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  Andrew Block August 17, 2018 14:53

  Malinda,

  From personal experience I have found that using Threshold works better for consistent pulsing. We ran into issues with the Always feature and have not used it recently. 

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