Comments

8 comments

  • Avatar
    Anzel Cagitla

    Hi,

    Was there a solution already for this. I have the same issue

  • Avatar
    Michael Becker

    Hi,

    are all Sisense services running? 7.2 introduced few new ones, and maybe one of them did not start properly after upgrade. I would also suggest restarting all of them just in case.

  • Avatar
    Kevin Huilman

    If you are using SSL a misconfigured cert can cause this in 7.2. We ran into that with our upgrade.

  • Avatar
    Stefan Castino

    My install defaulted to pfx on restart when we were using cert-key. Changing the SSL protocol back after restart fixed the problem for us.

  • Avatar
    Alexandre Biton

    Hello community, 

     

    Since my organization upgraded to version 7.2 we keep facing a lot of disconnections. Sisense engineers are on it but I was wondering If anyone of you have been facing same type of problem. 

    I am constantly unable to reach sisense server from front end. Our server is out of ressources really fast due to IIS worker or idle process... Always something new and It's impossible to load our dashboards anymore. The downtime represents 10% of my daily basis time and I'm really concerned no one can fix it as this has been the case since august of this year. 

     

    Thank you for sharing your experience. 

     

    Regards, 

     

    Alex. 

  • Avatar
    Kevin Huilman

    Alex,

    Are you running any plugins? Specifically are you using dynamic buckets? We had an issue with IIS using up all the resources and it was due to dashboards trying to apply filters across dynamic buckets. We had disabled that ability with an edit of the plugin script, but when we upgraded and updated plugins we forgot to reapply that fix. We've had issues with other plugins in 7.2 (several of the officially supported ones had problems, most of which are fixed now, though the JAQL visualization still causes problems when generating emails).

    Regardless several plugins can do things that will rapidly chew system resources or cause other issues and 7.2 didn't do plugins any favors. If you haven't looked there, you might want to check.

     

    Kevin

  • Avatar
    Alexandre Biton

    Hi Kevin,

    We've tried that already and a lot of other things. As I said, there are sisense engineers working on it since a while now. Just wanted to figure out If It was a global issue due to this version new environment or If it's really specific to my organization. 

    Regards, 

    Alex. 

  • Avatar
    Stefan Castino

    This is an ongoing issue for us as well. Since the 7.2 upgrade, any server restart or shutdown kills our installation, I run through troubleshooting steps, those fail, and am forced to repair the installation (which takes the server down for hours).

Please sign in to leave a comment.