Where can I see import errors?

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Bruce Christie

February 26, 2019 14:46

 

When I import a dashboard I get the following modal.  If I refresh the screen  the dashboard works but not sure if there will be issues downstream based on this error.   What log gives me details?  

Thanks,

Bruce

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  Michael Becker March 13, 2019 09:08

  Hi Bruce,

  I'd open browser console while importing, it should print more info. I'd also query support on the location of the logfiles for this.

  Regards,

  Michał Becker

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  Bruce Christie March 13, 2019 13:17

  Thanks, I'll try that.

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  Katie Garrison March 29, 2019 20:27

  Hi Bruce,

  There are a some common reasons for why a dashboard may fail to import:

  • Version: If the Sisense version that the dash was exported on is very different from the version being imported on (for example 6.5 to 7.3) the import may fail.
  • JSON Format: If the file was edited and there is a syntax or encoding issue the dashboard may not import (you can try to resolve by pasting the dashboard code into a JSON validator like this one).
  • File Type: If the dashboard was saved as a file type other than .dash on export, the dashboard may not import.

  Support typically looks at these factors before digging through logs.

  Hope this helps,
  Katie Garrison | Technical Solutions Consultant

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