Issues with rebranding automated emails

Hi everybody. Hoping I can get some guidance here.

We are looking to rebrand the automated emails. I've followed the directions here:

https://documentation.sisense.com/latest/administration/embedded-analytics/rebranding-sisense/rebrand-auto.htm

I've updated the RestAPI successfully and can see the desired senderEmail and senderName when I query the branding object.

And since we're trying to send via our domain, I've followed the directions here:

https://mandrill.zendesk.com/hc/en-us/articles/205582277-How-to-Add-DNS-Records-for-Sending-Domains

Sisense has verified our domain and verified that the spf1 and DKIM records all look good on our DNS.

When I create a test user, we get an email. The .css has clearly been applied and that looks good, but the following is still happening:

1) The emails are still being sent from sisense-admin@sisense.com (the name is sisense-admin). If I go into the v1\mailSender.js file and hardcode the senderEmail, NOTHING gets sent.

2) We can't seem to change the email message; even if I change the text in the language.js file, it persists in using the default language in the email. I see in the relevant html.ejs file there is a reference to the il8nContent object, but for the life of me I can't find where that's defined so I can change the message.

I've opened a support call, but I only get about one response a day. I'm reaching out to see if anyone can point me to additional documentation about automated email structure/file locations or has some pointers for me.

Any and all guidance would be greatly appreciated.

Thank you for your time.

Cláudio Barbosa June 12, 2019 09:56

Hi Ben,

I don't know if you're still having the 1) issue, where the emails were being sent from sisense-admin@sisense.com even if you changed in the RestAPI in the branding operation, but i had the same issue and after some searching i found the following page - Email Troubleshoot

This page, in step 7, explains that the senderName and senderEmail must be changed using the RestAPI branding operation AND the RestAPI settings/system operation.

After i changed the senderName and senderEmail in the RestAPI settings/system operation, everything worked!

Hope it helps you.

Best regards,

Cláudio Barbosa

Jimmy Gilje September 15, 2020 14:18

Ben Guerard Were you able to find a solution to your second issue with updating the language.js and i18nContent for your emails?

Ben Guerard September 15, 2020 18:10

Yes! However since it was almost a year and a half (and a handful of versions) ago I don't recall what the solution was!

Issues with rebranding automated emails

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