Issues with rebranding automated emails
Hi everybody. Hoping I can get some guidance here.
We are looking to rebrand the automated emails. I've followed the directions here:
I've updated the RestAPI successfully and can see the desired senderEmail and senderName when I query the branding object.
And since we're trying to send via our domain, I've followed the directions here:
https://mandrill.zendesk.com/hc/en-us/articles/205582277-How-to-Add-DNS-Records-for-Sending-Domains
Sisense has verified our domain and verified that the spf1 and DKIM records all look good on our DNS.
When I create a test user, we get an email. The .css has clearly been applied and that looks good, but the following is still happening:
1) The emails are still being sent from sisense-admin@sisense.com (the name is sisense-admin). If I go into the v1\mailSender.js file and hardcode the senderEmail, NOTHING gets sent.
2) We can't seem to change the email message; even if I change the text in the language.js file, it persists in using the default language in the email. I see in the relevant html.ejs file there is a reference to the il8nContent object, but for the life of me I can't find where that's defined so I can change the message.
I've opened a support call, but I only get about one response a day. I'm reaching out to see if anyone can point me to additional documentation about automated email structure/file locations or has some pointers for me.
Any and all guidance would be greatly appreciated.
Thank you for your time.
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Hi Ben,
I don't know if you're still having the 1) issue, where the emails were being sent from sisense-admin@sisense.com even if you changed in the RestAPI in the branding operation, but i had the same issue and after some searching i found the following page - Email Troubleshoot
This page, in step 7, explains that the senderName and senderEmail must be changed using the RestAPI branding operation AND the RestAPI settings/system operation.
After i changed the senderName and senderEmail in the RestAPI settings/system operation, everything worked!
Hope it helps you.
Best regards,
Cláudio Barbosa
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