JWT SSO Route Gives Error "An error occurred while trying to authenticate you using Single-Sign-On. Please ask your administrator for assistance."

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Jordan Pitlor

June 24, 2019 14:31

I'm trying to implement SSO with JWT. I followed the documents https://developer.sisense.com/pages/viewpage.action?pageId=1409378 and https://documentation.sisense.com/latest/administration/user-management/single-sign-on/sso-jwt.htm with no success. The server is using C#/.NET and the System.IdentityModel.Tokens.Jwt package to generate tokens. The token headers have TYP: "JWT", and according to jwt.io, the token is correctly signed. I also tried modifying the URL as recommended by this article: https://documentation.sisense.com/latest/administration/embedded-analytics/embedding-sisense/embed-sisense.htm. Unfortunately, our instance of Sisense is hosted by sisense, so we don't have access to the system logs to look for further errors. 

Any advice would be appreciated.

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  Brian Wetzel June 24, 2019 21:18

  Are you specifying iat as the number of seconds since the UNIX epoch as an integer.  We had this as a float and it didn't work until we corrected that

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  Jordan Pitlor June 25, 2019 13:01

  Yes, it is an integer

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  Ng Siong September 04, 2019 05:58

  I faced similar issue, strange thing for us is that it was working for the past 5 years, and then today, it throws the SSO error: An error occurred while trying to authenticate you using Single-Sign-On. Please ask your administrator for assistance. Administrators may log in using the manual Login page.

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  Ng Siong September 05, 2019 02:19

  Resolved with a simple restarting of the SSO service in Windows Services.

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