2 Cubes will not Start or Build

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Doug Hutchison

July 01, 2019 14:50

Two of our most important Cubes will not build or even START

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  Andrew Block July 01, 2019 15:07

  What sort of error are you getting? An example is always helpful

  Thanks 

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  Doug Hutchison July 01, 2019 15:12

  Can I email you the Logs?

  One Load says Faulted ...the other says Starting (but says it for an hour)

  

   

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  Andrew Block July 01, 2019 15:16

  Can you open up the "Faulted" cube in the EC Manager and then click Elasticube -> Recent Logs and attach a snippet of the error message for it? 

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  Doug Hutchison July 01, 2019 15:18

  Can you call me and walk me through how to resolve.  615-566-6666.  I think we need to detach the current ccube and attach an older version

   

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  Doug Hutchison July 01, 2019 15:22

  LOG FILES:

  https://snapworx.my.salesforce.com/sfc/p/1N000002BWNw/a/1N000000Pf3a/GpLl4uPVZkj8bfQS8f2Xwbr_cSUDIRfq6C1tLUL_3YA

  https://snapworx.my.salesforce.com/sfc/p/1N000002BWNw/a/1N000000Pf3f/1d9arz05n.o67fbU2HwVx.mGZ7E3YXv4qlmQf59wR3Q

  https://snapworx.my.salesforce.com/sfc/p/1N000002BWNw/a/1N000000Pf3g/xFS2SyB9uBpdYodCKhmTv8EEqP2SZRoAstqyDa59Qnw

   

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  Doug Hutchison July 01, 2019 15:24

  No cubes visible through the Cube Manager - i found those through the Windows Explorer

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  Doug Hutchison July 01, 2019 15:28

  I can't open and build ANY cubes.

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  Andrew Block July 01, 2019 15:33

  Have you tried entering the EC from the console you shared a screenshot of? You should be able to click on the faulted EC, then click "Edit", from there you can look at the most recent build log.

  As always you can always send an official ticket into support if this is a critical issue, since most of us here on the forums don't work for Sisense 

   

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  Doug Hutchison July 01, 2019 15:37

  Yes I have tried that.  It doesn't work  It comes back with an Error "Object Reference ..." 

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  Katie Garrison July 01, 2019 15:38

  Hi Doug,

  I've created a support ticket on your behalf to get assistance from our support team.
  Please add any relevant details to that ticket.

  Kind Regards,
  Katie Garrison | Technical Solutions Consultant

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  Michael Becker July 01, 2019 15:44

  Hi Doug,

  it could be Ransomware attack, please check if any of the services are not starting and if folders holding ECubes have some strange files with email in their names. If that's the case do not restart server, copy everything that's not corrupted yet and then turn off server so it does not spread. If you have backup of that server restore it. I Hope I'm wrong.

  Regards,

  Michał

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