Internal server Error while try to download widget/dashboard

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Sameh Damuni

August 27, 2019 13:03

Hey, 

We are using the Rest API to download dashboards/widgets, 3 days ago it suddenly stopped working and we are getting "Internal Server Error" when tryng to download. 

Your help is much appreciated,

Sameh

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  Nathan Giusti August 30, 2019 19:31

  Hey Sameh, 

   

  I've run into this issue in the past and usually it was with plugins. I know the JAQLine plugin has caused this for me. 

  If you have JAQLine installed, try disabling it and see if that fixes the issue.

  If you don't try disabling all plugins and see if it works. If it does, enable the plugins again one by one to see what is causing the error. 

   

  Nathan

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  Katie Garrison August 30, 2019 21:46

  Hi Sameh,

  If Nathan's suggestions do not resolve the issue, please open a support ticket so our support team can further assist you.

  Thanks,
  Katie Garrison | Technical Solutions Consultant

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