Installation Problem

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    Katie Garrison

    Hi Cassie,

    If Jakob extended your license, please take the following steps:

    1. Within the Windows menu, search for Sisense Activation, then right click 'Run as Administrator'
    2. Take note of the email address your account is set up under (you will need the password when you log back in)
    3. Sign out of your Sisense account
    4. Close Sisense Activation
    5. Stop and Restart the Sisense.Oxygen service by doing the following,
      1. Open the Control Panel
      2. Administrative tools
      3. Services 
      4. Locate the Sisense.Oxygen service and right click and select Stop to stop it
      5. Then, right click and select Start to start it
    6. Then reopen and log back in to Sisense Activation

    If these steps do not help, please create a ticket and our support team is happy to help you out.

    Hope that helps,
    Katie Garrison | Technical Solutions Consultant

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