Installation Problem

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Cassie Marker

August 30, 2019 13:31

Hello,

 

I am trying to download and install Sisense but when I do, it says the license server is unavailable. My free trial was up because I was just using it on the web to look at examples but I had a call with Jakob Mangel this week, he said he would extend my free trial by 2 weeks because we are going to do a demo call on my data next week. Can someone please help me?

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  Katie Garrison August 30, 2019 15:45

  Hi Cassie,

  If Jakob extended your license, please take the following steps:

  1. Within the Windows menu, search for Sisense Activation, then right click 'Run as Administrator'
  2. Take note of the email address your account is set up under (you will need the password when you log back in)
  3. Sign out of your Sisense account
  4. Close Sisense Activation
  5. Stop and Restart the Sisense.Oxygen service by doing the following,
     1. Open the Control Panel
     2. Administrative tools
     3. Services 
     4. Locate the Sisense.Oxygen service and right click and select Stop to stop it
     5. Then, right click and select Start to start it
  6. Then reopen and log back in to Sisense Activation

  If these steps do not help, please create a ticket and our support team is happy to help you out.

  Hope that helps,
  Katie Garrison | Technical Solutions Consultant

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