Not able to see the elastic cube

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Akondi sudheer

October 24, 2019 05:18

I have created an elastic cube with mongodb as backend in desktop. I am not able to see the elastic cube in the front end(using web url).  We are using Sisense 7.4.4. 

We have followed the steps which was mentioned in the below url (Server)

https://support.sisense.com/hc/en-us/articles/360013340633-How-to-Resolve-Data-Sources-page-errors-after-install-or-upgrade

But still not able to resolve this issue. It is showing an error as "Unexpected token a in JSON at position 0"

 

Can you please help me how to resolve this issue

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  Katie Garrison October 24, 2019 14:21

  Hi Akondi,

  I have created a ticket with our Support team in your name to assist in troubleshooting.

  
  Please run the IIS reset as discussed in the ticket and reply back to the ticket with the following information to help us better assist:

   

  • Did you recently upgrade your environment to 7.4.4? If so, which environment are you coming from?
  • What is your Sisense architecture? One single server or multinode?
  • Were you able to create cubes in the past in this environment?
  • Are there any other changes to your Sisense environment that we should be aware of?

  Thanks,
  Katie Garrison | Technical Solutions Consultant

   

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  Akondi sudheer December 26, 2019 03:59

  do we need to start the iis server everytime whenever we create an elastic cube with backend mongodb in sisense desktop

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